By Kitty Holt, CCEP, is the Director of Operations at Broadcat. She can be reached at [email protected].
At least weekly, the most dreaded online task—the CAPTCHA challenge—comes up, and I am required to click the boxes to select “all crosswalks,” or “all bicycles” or “all bridges,” or the like.
I don’t get how this works
I’ve been doing this for years, and yet I still get tripped up each time. Do I select every single part of the bike, even if the most miniscule part of a tire is the only thing in one of the boxes? Or am I just supposed to select the boxes that have the majority of the bike in them? What about when the smallest possible line for a crosswalk is in one of the boxes? Or is that really there? Honestly, now I can’t even tell. Let me maximize my screen even more so I can tell for sure.
Do I really need to do this?
Come to think of it, now that CAPTCHA has me questioning my own existence, do I really even want to download/view this thing after all?
While CAPTCHA was put in place to ensure that users are actually human and has probably prevented untold losses, I don’t know of anyone who is not frustrated by it.
Is your compliance program this frustrating?
This leads me to think about compliance programs. With all due respect to its’ creators, think about how frustrated you get with CAPTCHA. (It’s not just me, right?) Are there any parts of your compliance program that are so frustrating to people that they would rather do ANYTHING else than participate? Your COI process? The policies a new employee reads and signs off on? Your annual Code training? Your speak-up process?
I encourage you to take a look at all aspects of your compliance program with a fresh set of eyes and—even if it means a hit to your ego—find out which processes and procedures are so frustrating to people that they don’t want to do them or that give them pause about working with your team.
And then, get to work fixing them.