Website Nonsense

By Adam Turteltaub
adam.turteltaub@corporatecompliance.org

I’m going to Dubai later in December for the SCCE Basic Compliance and Ethics Academy we offer there.  I’m happy to report that as I write this we are just one attendee away from a complete sellout.  I’m not happy to report that it takes about 20 or so hours to get to Dubai, and even longer coming back.  Stupid headwinds.

In planning for the long slog I decided to check out the airline website to see what movies would be showing on my flights.  I have an uncanny tendency to have in my hand Netflix DVDs that the airline already has on its video on demand system, a mistake I wanted to avoid this time.

When I looked at the airline site on November 20, it had the November schedule posted, as well as the October schedule. Since airplanes still doesn’t travel back in time, I wondered why they kept the October schedule up, and didn’t post December.

So, I sent an email suggesting that they leave the past behind and look to the future.  I got a nonsensical reply back telling me that I would be happy to know that November’s schedule is now up.  Then, shortly, thereafter, a link to the December schedule appeared.  Unfortunately, it led to one of those “Oops, there’s a mistake pages” that tells you to click on a link to let them know.  I clicked, and got another “Oops there’s a mistake page.”  Lovely.

Eventually it all got resolved.  However, the whole experience is a good reminder to make regularly scheduled visits to your compliance website to make sure everything is working and up to date.  Make sure you’re not still celebrating Corporate Compliance and Ethics Week three months after the week ended.  Check to make sure that someone remembered to post that last policy update.  And, most importantly, click through it to make sure that all the links are working properly, especially that all important link to the company helpline.

Nothing says “the company doesn’t care” more than a link to the helpline that leads to an error message.

It’s not brain surgery, and it can be almost as boring as a long plane trip, but it’s one of the small things you can do that demonstrates that the compliance and ethics team is here to help and on top of its game.

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