By Mariann B. Snyder, CCEP
Global Compliance Communications Lead
I fell for it. I bought a car over the weekend and let myself be suckered into a deal to protect the paint and leather. I brought the car in today for the “protection” appointment. I pulled in to the bay marked “service” at the dealership. And then I was met with stuff I didn’t understand.
First, a kid wearing a Service jacket told me I was “supposed to be over there” – another lane 3 feet away. I entered one of two doors which both had a very large SERVICE ENTRANCE sign above them. One of them also said “WRITE UP,” and the other, I later noticed, had a small “Do Not Enter” sign well below SERVICE ENTRANCE. [Read more…]