Recently I messed up a hotel reservation. I had myself departing one day later than I should.
Because it was a mistake on a reservation for a group rate, I had to call in the change. I couldn’t do it online. Their site even told me I couldn’t just do it online.
So, I called the phone number. The first thing I heard was a recording asking me, “Did you know you can make and change reservations faster online?” Yes, I did, but not this time. You just told me that on your site. [Read more…]