By Anil D’Souza
VP, Learning at Traliant
The common complaint against compliance training is that it’s dull and boring. How did it get that reputation?
Unfortunately, that’s a valid and real complaint. We’ve all seen one-size-fits-all compliance courses that aren’t designed for the individual learning requirements of a diverse workforce. Text-heavy definitions, historical backgrounds, verbatim quotes from laws and regulations, and some quizzes thrown in for good measure − no surprise employees complain. The training doesn’t connect with their actual experiences, and it doesn’t motivate people to change their behavior.
So, how do you break out of that ‘boring’ tradition?
It may sound obvious, but the goal of compliance training is not to make employees experts in the law, so why spend so much time on it? Training should focus on general compliance principles and preparing employees to spot issues and unethical or illegal behavior and to respond appropriately and report it.
What are some of the learning strategies you’ve found to be most effective in designing compliance training?
Having spent 20 years in the industry, it’s essential to adapt learning formats and styles to meet the needs of a changing workforce. For example, the growing segment of millennial learners respond best to training that provides a relevant, familiar and appealing experience. Watching Netflix, Hulu or Amazon TV is a lot more enjoyable than enduring a typical lecture-based, information-overloaded online compliance course.
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