By Adam Turteltaub
As long as there have been compliance programs there has been compliance training. Despite that constancy, how that training is delivered has changed dramatically. It has evolved from lawyers standing in front of the room with acetates, to online training, phone-based training, and even compliance games.
What’s driven the evolution? Part of it is certainly technology, but as Kirsten Liston, Founder and Principal of Rethink Compliance, argues, much of it has been driven by compliance people asking, “What does it take to be effective?” Training, after all, isn’t an objective. It’s a strategy for helping to prevent compliance breaches.
That invites a constant reexamination of how the training is offered. At first, PowerPoints delivered online seemed like a great leap forward, which, in many ways, they were. But since then, Kirsten argues, the digital landscape has changed. People have grown used to seamless digital environments where the content seems to flow effortlessly. Compliance and ethics training that doesn’t do so can be jarring.
In addition, with more of online life being led on mobile devices, we have all gotten used to shorter messages. That, too, calls for rethinking of training, both mobile and on the desktop.
Listen in as she discusses these issues and how to succeed in your compliance training efforts.