Mirror, Mirror on the Wall…
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Kristy Grant-Hart for The Compliance & Ethics Blog:
They say that beauty is in the eye of the beholder. It turns out, in the quest to be a “wildly effective compliance officer”, mirroring the person in front of you may make you the most beautiful person in the room. Read more |
When It Comes to Trust, It’s the Little Things
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Eric J. McNulty for strategy + business:
Early in my career I helped manage part of the main selling floor at Bloomingdale’s Manhattan flagship department store. One day a shopper ripped the sleeve of her leather jacket on the loose edge of a display fixture. She came to me for redress. Read more |
Do Employees Really Know What’s Expected of Them?
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Brandon Rigoni and Bailey Nelson for Gallup Business Journal:
Only about one-third of U.S. workers are engaged at work — and that figure has barely budged in more than a decade. Worse, just 13% of employees worldwide are engaged. Read more |
Could It Happen Here? Questions for all Companies in the Wake of Wells Fargo
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Eliza Krigman, Stephanie Quaranta and Billy Hughes for CEB Blogs:
Most managers would never imagine that widespread employee fraud was going on in their own firms, or that the company’s sales goals were encouraging misconduct. But that’s exactly what happened when roughly two million Wells Fargo “ghost accounts” were opened, and shows how real the possibility is, even in one of the most highly-regulated industries. Read more |
How to Lead and Empower Your Team Through a Crisis
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Christine Comaford for Forbes:
According to a recent Harvard Business Review Management Tip Of The Day: A leader sets the emotional tone and the example both in good times and, perhaps more important, in bad.
I agree.
As a leader, how do you help your team deal with and move through a time of crisis? Before we go any further, let’s reframe the word crisis to change. That one step will help de-escalate the negative power of the word “crisis”. Read more |
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