By Joe Murphy, JD, CCEP, CCEP-I
One of the tests of any compliance and ethics program is how well it handles crises. When things turn bad – a government investigation, an investigative news report, a social network firestorm – how well does the compliance and ethics program react?
A recent article in ethikos highlighted this area. “An escalating crisis at Kilkanian”, by Ingerman and Simon, Nov./Dec. 2015, p. 25, begins with a developing crisis at the fictional company, Kilkanian, to set the scene, and then goes into some of the substantive points about how to prepare for potential crises.
For example the authors advise covering in your plan: who participates in responding to a crisis, what information is provided to whom, when the communication occurs, and how to invoke privilege when appropriate.
If your compliance and ethics program has not yet addressed the topic of dealing with crises, this article is a good tool to set the discussion for your program’s management committee. And if anyone asks when you should address this topic here is the answer: before a crisis hits! If you address this fully now you will be very thankful when that day arrives. Cheers, Joe
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