by Adam Turteltaub, VP of Membership Development, SCCE
Few movies have been as widely viewed or as widely loved as The Godfather. A surprisingly large number of people, especially men I have worked with, can quote, or at least misquote, an enormous number of lines from the film: “I made him an offer he couldn’t refuse.” “Luca Brazzi sleeps with the fishes,” and my personal favorite “Leave the gun. Take the cannoli.”
But one line from the film stands out above the rest because it’s the line that is probably the most oft-recited in business, and the line that has often permeated people’s thinking: “It’s not personal. It’s just business.” For the record, the actual line is “It’s not personal, Sonny. It’s strictly business.”
This line gets used a lot in jest, but also when people are discussing business decisions. And there’s a great deal of risk there, starting with the presumption that because Michael Corleone said it in The Godfather it’s somehow a valid rule of business. As seductive as his character is, let’s not forget that he ran a criminal syndicate, which is not a business likely to win awards for its ethics and citizenship. Last I looked, they didn’t have a compliance and ethics program that met the standards in the Federal Sentencing Guidelines.
The idea that a decision is strictly business creates a dichotomy of ethics between that which is done in the course of business and that which is done for personal reasons. Put simply, “I can harm you if it helps my business so long as I wasn’t doing it just to harm you but only so I would make money.” It assumes that the collateral damage is not my responsibility.
It’s the kind of thinking that makes it easy to repackage subprime loans without letting others know how risky they are.
It also assumes that there are two moralities at play, with different thresholds for right and wrong. And, it suggests that some awful things can be done if there’s nothing personal about it, if it’s just a business decision.
To be fair there are times when a decision is just a business decision, even if there are enormous personal consequences to them. A factory may need to be closed, a department shut down, or a well-liked person who is not performing may need to be let go. Each has enormous impact on the people involved, and for them it is a very personal decision. But from a management standpoint, it’s truly strictly a business decision.
But there are many other times when the decision is not purely a business decision. There’s an ethical component at play, and what may be right for the business, or may seem right for the business, may not be the right thing to do in the larger sense. It’s as these times when it’s tempting to say a decision is strictly business, that the personal (and ethical) aspects don’t even enter the decision set
That’s likely a warning sign that this is precisely the time to get personal and to think through the ethical components, and to start asking some tough questions:
- Am I causing harm because it’s truly required? Or am I causing harm because I found a reason not to care?
- Why are the ethical and human elements being dismissed so easily? Any complex business decision needs to take business and people issues into account. If you’re dismissing them, you’re likely not making as thorough a decision as you should.
- Is there a just reason for taking a course of action or am I looking for justification? If you have to go looking for them after you’ve made a decision, you’re probably on shaky ground.
- Did I really just use The Godfather to justify a business decision? Is that the right thing to do? If so, should Ferris Bueller be hired as a consultant as well? Or Gordon Gekko?
So, the next time someone says that a decision is strictly business, remind him, her or yourself, that the fact that they had to point it out, probably means it’s very personal.