By Clarissa Benavides, Director-Compliance, AT&T
Yamilka Acosta, Director-Compliance, AT&T
Luis Solis, Lead Compliance Analyst-Compliance, AT&T
Is your company growing? Are you becoming a global company? Are you falling into the trap of developing policies before understanding local culture? Laws? Regulations? Are you forgetting the fundamental importance of cultural differences? Are you disregarding cultural differences and not leveraging in-country talent? Have you considered allowing local teams to lead the way or are you failing to consider their input in strategic decisions? Do you limit your global success or are you setting up your global expansion for failure? We would like to share our thoughts on being sensitive to differences in culture and language based on our prior experience. Let us share with you what worked for us, so you can avoid these common missteps! This discussion will provide you insights on how to leverage in-country talent to build trust and demonstrate its value, with a focus on establishing an ethical culture consistent with the parent company. Building sustainable relationships and leveraging local feedback – they are by far your most credible advisors. Lastly, we will share strategies used to develop and adopt appropriate global policies, procedures and how to cope with these differences.