By Adam Turteltaub
In the pre-digital age, workplace communications tended to be verbal and memo based. Then email came along, which changed everything. And, now there is an explosion of new technologies such as Slack and Microsoft Teams being deployed with the goal of increasing collaboration and productivity.
Behind the change, explains Robert Cruz, Managing Director at Smarsh is a changing workforce. Younger workers and clients have their own preferences for how they want to communicate, and the emphasis is on speed.
The challenge for compliance and ethics professionals, and the businesses that they serve, is that there are not yet clear guardrails, Cruz explains in this podcast, for communication on these platforms. While some may recognize that the need for careful communication still applies, many do not. That creates substantial risk in areas ranging from protecting corporate intellectual property to harassment to privacy laws.
Organizations need to spend the time, he argues, examining what the risks are and not just the potential productivity gains. In addition, they need to assess the ability to capture historical data should an incident occur and an investigator or regulator wants to access previous communications. That may be harder than it seems based on how the platform has been deployed and what content it contains: text, videos, and even emoji’s.
Listen in to learn more about the opportunity and risks in the emerging space of collaboration platforms.