By Joe Murphy, JD, CCEP, CCEP-I
Should you record internal interviews?
Should internal investigation interviews be recorded? I had not thought much about this for years, and during my time doing internal investigations and audits never did a recording of one. But recent articles in the Compliance and Ethics Professional magazine by Daniel Coney raised some interesting points.
Points to consider:
- Today almost everyone carriers a recorder with them in their smartphones. A juror or other decision maker thus might expect this to be the best way to make a record.
- Public trust in investigators now is much less than before, so our version of an interview may be less likely to be believed.
- The author reports practically no resistance or problems doing recordings of interviews.
- Recording removes any arguments about undue influence in an interview, or that the person conducting the interview mischaracterized what the interviewee said.
- Excellent recorded interviews can be useful training tools.
- Poorly done interviews can lead to corrective action to improve the interviewer’s techniques.
What do you think? Do you record interviews? Or do you think it is a bad idea?
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